Morinville – Town staff moved back to St. Germain Place over the weekend. But the return to home base was not without its hiccups, the largest of which has been having no phone lines. Those who have tried to call the Town of Morinville have been unable to get through.
Morinville’s Chief Financial Officer, Andy Isbister, told The Morinville News the problem began last Wednesday. “We’re not sure how it came about, but there is one of our Cisco routers that controls our phone system,” he said, adding it took a couple days to isolate where the problem was.
The part was due to arrive in Morinville Tuesday afternoon and was to be installed as soon as it arrived. Isbister said he anticipated the phone lines would be operational again Tuesday afternoon or no later than Wednesday. Attempts to call the Town offices Tuesday night showed the line had not yet been repaired.
Until the phone lines are restored, Isbister is asking people needing to contact the Town to do so through other means. “Probably the best way is for people to email us at the Town and we will get back to them that way,” Isbister said, adding people can contact the Town through email@example.com and he will redirect the inquiries to the appropriate departments. The best way of contact is to use the various contact forms on www.morinville.ca.
Although the Town offices upstairs are open for business, the Morinville Community Library will remain closed until June 30 as renovations are completed. Library Manager Isabelle Cramp said they are unable to take returns until that time; however, all overdue fines will be waived while the library is closed.
Morinville Town Council’s final meeting before the summer recess will be held in the Morinville Community Cultural Centre as it has been during renovations. The Town and Library spent the past 11 months at the RC Parish Hall while renovations were being made to the 30-year-old building.