By Stephen Dafoe
Morinville – A new business in Morinville is looking to take the burden of small administrative tasks away from small business owners, allowing them to do the things they like to do, both in their business and away.
Kareen Tucci of KT Admin said she had been doing administration work when she served in the Canadian military: customer service, answering phones, solving problems and – occasionally – dealing with irate people who did not get what they wanted when they wanted it. It was work she enjoyed, and after retiring from the military she went to NorQuest College to upgrade her computer skills and to obtain her administration certificate, the latter achieved with honours. Returning with her certificate, Tucci spent time working for Smith Music as an administrator.
“I had a fantastic time doing that, but I figured there has got to be more people that need my services,” she said. “I’m hoping to do administration on a part time basis for many different businesses.”
Tucci explained the concept benefits local businesses in many ways: no need to find the right employee, no benefits to pay, no vacation time or employment insurance and Canada Pension Plan contributions. But the biggest benefit is the ability to hire someone for an hour or two as needed.
The professional administrator said her ideal client is the mom and pop operation who want to focus on doing what they like to do and giving the jobs they have to do over to her service to look after.
“I’m looking to small- to mid-sized businesses, especially locally,” she said. “There’s a lot of businesses like that in town. I served my country for 20 years; now I want to serve my businesses in my community.”
Tucci said she is looking to offer front line and behind the scenes services, including answering phones, customer service, filing, faxing, photocopying , proof reading, Internet research, scheduling, and other basic temp tasks. But whatever KT Admin does, she is committed to offering the same professional service to a business’ clients that the business owners would offer themselves.
The administrator said one service of great importance to businesses, particularly small operations, is the ability to take over phone calls while owners are away or just want to slip away. “If you want to take some time away but it’s important to you that you still have someone on the phone, [I can do that]. Some people will just not leave a message on the phone,” she said. “How many times have you heard, ‘I don’t talk to the machine’? These days it’s important that people talk to people.”
Tucci is hoping local businesses will talk to her to see what KT Admin can do to help them with their administrative needs. She can be reached at 780-691-2501 or at kareen@ktadmin.com. The business can also be found online at www.kt-admin.com.
